Benchmarking

Benchmarking Workshop Details

Description
Provides overview of benchmarking including its purpose, how to conduct a benchmarking study and types of benchmarking studies. Explain difference between base lining and benchmarking. Duration - 4 hours.

Goal
Understand different types of Benchmarking studies, how to conduct a benchmarking study and use the lessons learned.

Outline / Topics

Introduction Definition Application	Case Study Training Program Remote Systems Maintenance
Types of Benchmarking Internal Competitive Functional Advantages / Disadvantages	Summary Type of Study Selecting Organization Preparation and Conduct Lessons Learned Applied
Conducting a Benchmark Study Overview Checklist - 6 Steps

Results
Upon successful completion of the training, participants will have demonstrated the ability to:

1. Understand differences between Internal, Competitive and Functional Benchmarking studies and the advantages / disadvantages of each.
2. Identify internal process issues related to the benchmark study prior to conducting the study.
3. Develop specific questions to ask of the organization being benchmarked that will provide relevant information to the process under study.
4. Follow the 6 step process for conducting a benchmarking study.
5. Research and Brainstorm appropriate organizations to partner with for a benchmarking study.
6. Conduct Gap Analysis between own organization's processes and those of benchmark partner.

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