Customer Scenario of the Week ... continued
is needed that only costs $300. The mechanic contacts the owner and informs him of this. He would never have known the truth and they could easily have billed him $1,000 for the original part plus the other one. Because they were up-front with him the man continues to do business with them and happily recommends them to anyone who is looking for a good mechanic. Being honest with a customer will always stand a business in good stead and pay off in the long run.
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